Straight answers, before you commit.
Fees, quality, timelines, and the terms of working together.
How are you paid?
Only by you, the buyer. Discovery is $3,500 one-time. Managed Sourcing starts at $3,000 per month per category plus a 4% success fee on purchase-order value for the first 12 months. Strategic Supply Desk starts at $6,000 per month plus 3%. Any add-ons are at cost plus a disclosed margin, approved in advance.
Do you receive supplier kickbacks?
No. We never accept commissions or kickbacks from suppliers. Our zero-kickback pledge is in writing. We do not take title to your goods.
What do your non-circumvention terms mean?
Introduced suppliers are covered by a 12-month tail. If you transact directly with a supplier we introduced during that period, the agreed success fee still applies. The exact scope and start date are defined in your agreement. We explain the terms before you sign.
What minimum order quantities should I expect?
MOQs depend on the product, supplier, packaging, and shipping economics. We confirm them in your supplier shortlist and negotiate a practical trial order where possible.
How long does sourcing take?
The Discovery Sprint delivers a verified shortlist in 15 business days. Sampling, lab tests, negotiation, and production depend on your category and requirements. Your proposal sets milestones, and you receive weekly written reports.
How is my payment protected?
We discuss escrow or letter-of-credit options alongside staged payments. Availability, costs, and bank acceptance depend on your transaction. You approve commercial terms before committing.
What tariffs apply to Zimbabwean goods?
Zimbabwe trades with the US under standard MFN terms and is not AGOA eligible. Duties depend on the current HTS classification and other applicable measures. Our HS-code landed-cost estimates are indicative, and must be confirmed with your licensed customs broker.
How do you manage sanctions risk?
We screen supplier entities, ownership, and relevant counterparties against OFAC SDN, including Global Magnitsky designations, and review provenance. Screening is repeated at relevant transaction milestones. We decline heightened-risk categories, including gold and diamonds.
What happens if no supplier qualifies?
We tell you plainly, document the findings, and do not push you into an unsuitable order. Discovery pays for research and verification, not a guaranteed match. We discuss alternatives and any next steps before further work.
Can you support US compliance?
We coordinate appropriate sample testing and documentation for applicable FDA, FSMA, labeling, or other product requirements. Regulatory obligations vary by product and intended use. You remain the importer of record and should use qualified regulatory and customs advisers.
Good sourcing starts with a conversation.
Tell us what you need. We’ll tell you, honestly, how we can help.